Clients - Case Studies
Leading R&D of Healthcare Products Company
This client is a world leader in the research and development of products to protect and improve health and well being. The client emerged in 1996 from the merger of two Swiss companies. Core businesses include pharmaceuticals, consumer health, generics, eye care and animal health.

Client Opportunity
A series of events created serious product shortages at several major clients' customer distribution centers, impacting some of the clients' key products. Events included the management of orders to achieve the clients' financial objectives, wholesalers' buying patterns in response to pending price increases, and inventory availability and reimbursement timing problems related to product SKU (Stock Keeping Unit) changes. From the system's perspective, the client felt the need for better tools for notification and analysis that would support their predictive and responsive order and inventory management.

Niteo's Solution
The Niteo team discovered that the client faced difficulties during investment buying (buying just prior to a price increase), in addition to the tediousness of monitoring 400 products and 5,000 customers. Niteo's solution provided a clear and consistent order and inventory management system across and within business function areas using Cognos tools like Visualizer, Metrics Manager and NoticeCast.
Metrics Manager helped segregate products/customers that were based upon a tolerance level, which is the difference between the allotment and the actual.
Visualizer helped build a dashboard that would visually show the prevailing scenario between customers and products.
Noticecast a Business Activity Monitoring (BAM) tool helped trigger alerts in the form of email notifications. The alerts are triggered in response to pre-defined events like a buyer exceeding the allotted product quota.

Client Result
Using these products added value to the total analysis of the customer data. The solution provided to the client enabled users to view actual versus target figures for all the products and across all buyers. This helped prevent investment buying and controlled the purchase of products while preventing a stock-out. It also reduced inventory-carrying cost and helped in managing customers within their allotment.

Go to Top