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Communications and Media
Niteo's consulting services help communications and media organizations to implement the technology infrastructure and supporting business processes within a function such as billing, sales, marketing, customer service, collections, corporate finance, distribution, and manufacturing. These solutions are designed to enable communications companies to innovate throughout their business, by improving the effectiveness of campaigns through deep personalization, speeding the introduction of new value-added services, and improving customer recruitment and cross-selling. Leveraging the Cognos business intelligence environment, we help you achieve:
- Consistent, accurate information - We help you determine and implement the appropriate data and reporting architecture strategy so that operations management, sales, customer service and finance have appropriate data for decision support and planning.
- Planning, budgeting and forecasting capabilities - Information is stored in a common repository with feeds from ERP, BPM, and other legacy systems. Driver-based planning, scenario "what-if" type analysis, integrated workflow capability and forecasting using global profiles along with a user-friendly web interface.
- Robust navigation capabilities - Information is stored in an open architecture to integrate with CRM, BPM and other applications, enabling effective and user-friendly web based navigation rather than relying on the data structures found in legacy applications.
- Better decision-making capabilities - Our financial dashboard and reporting capabilities assist your institution's decision making capabilities and compliance with regulatory requirements.
- Real time decision-making capabilities - Niteo's operational dashboard and scorecard track progress against key performance indicators and provides management and staff with a timely, easy to understand view into operations and service. This makes problem solving faster and more effective in critical areas such as customer acquisition and retention, field service operations, revenue, and profitability.
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